Financial Consumer Protection
PBB is dedicated to delivering exceptional customer care and safeguarding consumer rights across all financial products and services, ensuring a seamless and trustworthy experience at every touchpoint.
In compliance with BSP Circular 857 on Financial Consumer Protection, PBB has established a Consumer Assistance Management System to readily address customers' needs and concerns across all channels.
PBB recognizes that financial literacy begins with responsible customer service.
PBB is committed to protecting its customers' rights to financial products and services.